On every SSB software product
Flat 30% discount on any software
School, hospital, hotel, restaurant, HR, lab, pharma and the rest of our software. Ask for a quote and we apply 30% on the price. Write to info@ssbconsultancy.com.
Offices treat IT as a series of favours. The favour stops when that person is busy. The work piles up into a morning where billing cannot print and nobody knows who to tell.
The pattern is a personal WhatsApp chat with an engineer. It works until that phone is off. There is no record of the last fault, so the same printer is reinstalled from scratch every time.
Support starts with a shared way to reach us: the office number and info@ssbconsultancy.com, not a single private handset as the only door. We keep a short note of the office so the second call is shorter.
Remote access fixes most software faults. A visit in Ranchi is for hardware, cabling and anything we cannot see. The hours are in the agreement so “emergency” is not a surprise bill.
A number and a mail that more than one person reads
The next visit does not start from zero
A visit when the problem is physical
When you can call, and what a night call costs
Support is one person’s private number.
Each visit starts as if the office has never been seen.
Staff wait and then report five problems on the worst morning.
Remote help is refused, so every fault becomes a trip.
After-hours calls have no rate, so both sides argue later.
You get a published phone and email that the company answers.
A short note of your setup is kept for the next call.
Small faults are welcome early. Waiting is what makes them expensive.
We try remote first and visit when hands are required.
Covered hours and the rate outside them are written down.
PCs, the printer, mail and what failed recently. Ranchi can be a visit. Elsewhere starts remote.
What the month includes. Hardware you must buy is not disguised as support.
Staff know where to write. A private chat is not the system.
A fault that returns every week is a setup problem, not a support ritual. We say so.
The service is for the office systems in the agreement. A staff member’s personal laptop is in scope only if the agreement says it is.
Inside the hours you bought. We do not print a five-minute promise we cannot keep on a day when several offices call. The agreement states the response.
Often, yes. If it needs a vendor login you cannot give us, we will say we are blocked instead of guessing.
New hardware, a full network rebuild, and building new software. Those are quoted. Support is keeping the current office working.
Wi-Fi, the printer, the CCTV and the server password all live with one vendor who does not pick up. Infrastructure setup leaves you a map and a login you control.
The machine is on. Updates, backups and who can log in were left at the defaults. Server setup includes the restore and the access list.
The only copy of the accounts sits on one machine under a desk. Cloud work is moving what must survive, with a cost you can read.
Tell us the operation that is breaking. We will walk that screen and send a written quote.
We reply instantly
